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Frequently asked Questions

How can you buy?
It's easy: You can browse our catalog now moving to different families of products that you can see on the top menu. You can also browse our blog or on Facebook and enjoy the possibilities that offer recipes or mushroom trivia, news, tips ...

a) Click on any of these categories and it will appear a paged listing of products . Clicking on any of them will open the product sheet.
b) When you find a product you like simply add it to the shopping cart (by clicking on the intermittent button that indicates it ).
c) The shopping cart is a summary of the order you're making and it it where you will see the articles you have selected and its quantity. From this screen you can also remove any of the products or modify the quantity. Whenever you want, you can continue shopping, before returning to the shopping cart.
d) When you have finished choosing the products and you are in the shopping cart, you click on "Checkout" which will take you to the screen where you put your personal information (delivery, etc..) .
e) All our deliveries are always special delivery, with an only rate for all Catalonia 5 € VAT included .
f) Then, you'll see the screen where you have to choose the kind of payment (credit card or PayPal, for trades there is the option of bank transfer or direct debit ).

g) Finally, you will see a screen where you confirm the delivery . It's a good idea to print this screen, although we will send a confirmation via e-mail and in a few days you will receive the package at home.
You can also make enquiries by sending an e-mail to: info@labotigadelbolet.com or call 609 678 356.



Safe terms of payment and delivery
Payment
We make available the following ways of payment:
Soonly Credit Card via virtual POS
Visa, 4B, Mastercard and American Express.
PayPal
If you have a PayPal account you can use it to pay the amount of the order by credit card or prepayment.
In no case, labotigadelbolet has access to your credit card details as this information is encoded between you and the server CaixaBank / Pay Pal.
Bank Transfer

Postage and packing

Deliveries are made through Envialia.
The delivery carriage are € 4.86 (including VAT) for deliveries in Catalonia.
For orders over 60 € postage and packing are free in Catalonia, for the rest of the Spanish Order must be at least € 150.
The shop of the mushroom is not responsible for additional spendings or cashback as a result of special taxes in destiny, customs or similar


Delivery time
Delivery times vary between 24 and 96 hours after confirmation of payment, depending on the location of the client and the volume of the product. These terms are approximate and the Mushroom Shop reserves the right to delay for external reasons . In any case, we always try to shorten the delivery time to ensure fast and efficient reception of orders. Having paid in advance of an order doesn’t force La botiga del bolet to complete operation if there are external problems or the company is out of stock.

Returns
Warranty and Returns
The seller guarantees to the clients the possibility to cancel their order in any moment and without any cost, only if the cancelation is communicated before the order is made available.
If the client receives a different product due to seller’s mistake , or the product is damaged , it will be removed and the client will receive the correct product without additional charges.
For any incidence related to devolutions of our articles you can contact with our Customer Service Department via email : Info@labotigadelbolet.com or call 609 678 356.
Privacy
During your purchase process we will ask you some personal details ( name, address, email ...). In no case and under no circumstances we will sell, exchange or distribute personal information to third parties or companies without your express consent, in accordance with the predictions LO 15/99 Protection of Personal Data and the Royal Decree 1720/07, Regulation of Development.

We will only use the email or phone if we have to communicate any questions related to your order, and give you a better service (to solve a problem of transportation, etc.).

We will send periodic information about news related with products , etc.. only to those who have subscribed to our list, and at any time you can erase the account to stop receiving information, letting us know it at the following address Info@labotigadelbolet.com or call 609 678 356.

Encrypted credit card data go directly to the POS CaixaBank, so the way of payment is completely safe.